Frequently Asked Questions

You can check your order status by logging into your account on our website and navigating to the "Order History" section. Once your order is shipped, we will send a shipping confirmation email with a tracking number, which you can use to track the real-time logistics status.

Orders can be changed or canceled only if they have not been processed or shipped. If you need to modify or cancel your order, please contact our customer service through the "Contact Us" page as soon as possible. Once the order is shipped, we cannot make any changes or cancellations.

All product prices, order payments, and refunds on our website are settled in US Dollars (USD). Any currency conversion fees incurred during the payment process will be borne by the payment method you choose.

Yes, we offer free global shipping on all orders with no minimum order amount required. All shipping costs are borne by us, and you do not need to pay any additional shipping fees.

We will process and prepare your order within 1-3 business days after you place it. Once shipped, the estimated delivery time is 6-12 days. The actual delivery time may be affected by logistics transshipment, customs clearance, and local delivery efficiency.

If your order is delayed beyond the estimated delivery time, please contact our customer service through the "Contact Us" page. Our team will assist you in inquiring about the logistics status and resolving the issue promptly.

You can only change your shipping address if your order has not been shipped. Please contact our customer service immediately through the "Contact Us" page with your order number and new address. Once the order is shipped, we cannot modify the shipping address.

We offer a 60-day refund guarantee from the date you receive your order. To be eligible for a refund, the product must be in its original condition, unused, and with intact packaging. Products that are damaged, used, or with missing parts will not be accepted for refund.

Once we receive and inspect your returned item, we will send you an email to confirm the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days and issued to the original payment method. The actual time for the refund to appear in your account depends on your payment provider's policies.

You are responsible for the return shipping cost, unless the product is defective or we made an error in your order. In such cases, we will provide a prepaid return label upon verification.

For hygiene and safety reasons, certain products (such as opened grooming wipes or used toys) may not be eligible for a refund, even if returned within 60 days. This policy is to ensure the health and safety of all pets and their parents.

Our products are thoughtfully designed with pet-safe materials. Poop bags are made with 65% certified post-consumer recycled plastic, grooming wipes use plant-based formulas, and dog toys are made of durable, non-toxic materials to ensure the safety of your furry friend.

Care and usage instructions are included with each product. You can also find detailed information on the product description page of our website. If you have additional questions, please contact our customer service through the "Contact Us" page.

You can reach our customer service team exclusively through the "Contact Us" page on our website. We aim to respond to all inquiries within 24-48 business hours.

You can reset your password by clicking the "Forgot Password" link on the login page. We will send a password reset link to your registered email address, which you can use to set a new password.

Yes, you can request to delete your account by contacting our customer service through the "Contact Us" page. We will process your request in accordance with our Privacy Policy and securely delete your personal information, subject to certain legal exceptions.

We take reasonable measures to protect your personal information, including secure storage systems, encryption of sensitive data, and regular security audits. We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. For more details, please refer to our Privacy Policy.

Yes, you can opt out of marketing communications at any time. You can click the "Unsubscribe" link in any marketing email we send, or contact our customer service through the "Contact Us" page to request to opt out.